Privacy Policy

OK SUPERTRANS AD is personal data administrator within the meaning of the General Data Protection Regulation (Regulation (EC) 2016/679).

This Privacy Statement provides information about how OK SUPERTRANS AD processes the collected or received personal data of the users of the portal.

1. What personal data do we collect?

OK SUPERTRANS AD processes the personal data that you (the data subject) provides us voluntarily upon registration at

We process the following personal data:

• Your name, e-mail, mobile phone, location data.

2. Why do we need it?

We process your personal data for the following purposes:

• Sign in to our online system;
• Submitting a request for taxi car via our online system;
• Send a confirmation letter / message about your request / order for a taxi.
• Performing an analysis of the users’ needs to provide opportunities for improving the quality of the taxi services we provide;

The data will only be used for the above mentioned purposes by OK SUPERTRANS AD.

Only certain employees of the company have access to your data through their user ID and personal password in our internal system.

Employees of OK SUPERTRANS AD, who have access to personal information, are un-der the obligation not to use the information for any purpose other than to perform the taxi services provided by us.

3. On what basis do we process your personal data?

In order to process your personal data lawfully, a valid ground needs to exist.

Depending on our purpose: providing a taxi service, we process your personal data on the following grounds:
• Performing your taxi service requests;
• Comply with all applicable laws and regulations.
The information we collect from you, incl. location data, can be stored, analysed and used by us to improve our ability to provide our main service – taxi transportation.

We may also use your data for internal business processes, authentication of lost items / losses and fraud, non-material damage and public safety to our clients;

4. How long do we store your data?

We will retain your personal information that we process or have processing over a period of 5 years or until you request it to be deleted.

5. What do we do with the collected personal data?

Your personal data is stored / processed in OK SUPERTRANS AD on the territory of Bulgaria. Hosting and storage of your data is also within the country.

The company processes your personal data in an automated way – by electronic means of recording and storing information.

All electronic media and databases containing personal data are duly protected by the relevant organizational and technical measures as required by the General Data Protection Regulation (Regulation (EC) 2016/679).

Your personal data is protected by secure networks and is only available to a limited number of persons for whom access is required for the provision of a taxi service that you request.

6. Sharing information with third parties

Protecting your personal information is important to us.

We do not share your contact information with third parties for their direct marketing purposes without your permission.

In order to perform the taxi services we provide, we engage third parties – subcontractors and / or suppliers of products and services, some of which, in order to fulfil their functions, have access to your personal data that we collect and process.

In order to protect your personal information, we declare to you that they are contractually obliged to comply with Regulation (EC) 2016/679 on the protection of personal data and the non-use of your personal information for other purposes.

We will not share this information with others unless and to the extent that: 1) this is required by a regulatory act, 2) it is necessary for the fulfilment of our contractual obligations, and 3) in case of detection, investigation and prevention of frauds and other illegal activities by authorized bodies.

In all other cases, we shall share your personal information with third parties only with your explicit consent. If and when your personal information is transferred to third parties, we will ensure that it is protected by appropriate means.

7. Using cookies

Cookies can be used to provide you with information relevant to your needs from our site. This file is part of data that our website can send to your browser and then be stored in your system.

Cookies allow us to better serve our customers by providing them with information specific to their needs.

8. What are your rights?

• Right to access and provide a copy of your personal data;
• Right to correct your personal data;
• Right to delete your personal data (“the right to be forgotten”);
• Right to restrict the processing of your personal data;
• The portability of your personal data.

If you wish to exercise any of your rights or have any questions regarding the processing of your personal data, please contact our Data Protection Officer using the following contact details: e-mail:, tel. + 359 2 973 37 70.

The Data Protection Officer will examine your application and within 30 days of receipt you will receive a response. If necessary, this period may be extended by further two months, depending on the complexity and number of requests, and we will inform you in good time.

If you believe that your personal data has not been processed lawfully, you can contact the Commission on Personal Data Protection and file a complaint (

If you refuse your consent to the processing of your personal data for the purposes of OK SUPERTRANS AD, referred to in item 2 of the Privacy Policy, we would not be able to provide you with a taxi service.