Вие сте? You are: Private person Corporate client 1. Please indicate in what age range you are: under 20 years 20-30 years 30-40 years 40-50 years 50-60 years over 60 years 2. What is the reason that makes you use the services of OK SUPERTRANS AD? Speed of the service Propriety of service Comfortable automobiles Good service and professional drivers. 3. How many years have you been our client? since the foundation (24 years) from 10 years from 5 years from 2 years less than a year 4. Please indicate Your general impression of the work of the company OK SUPERTRANS AD: level is excellent. level is good, it appears desirable to be made more effort. level is not good enough, is needed a change in the attitude towards customers. a satisfactory level. I would not worked with the company in the future. 5. How many times a day using a services of taxi company in Sofia? I do not have daily use. Once a day. One to three times. More than three courses per day. 6. Are you satisfied with the performance of our dispatch center? Yes No 7. If the answer is "No", what are the most common complaints of the work of our dispatch center? Permanent a dial tone. Occupied phone lines. Rude behavior by the dispatcher. Incompetence from a dispatcher. Too long expect an answer whether was sent a car. Do not get every time notification about the number of car. 8. What is your opinion about the dispatchers? Attentive, polite and service is quick. They not attentive and polite. Attentive and polite, but service is slow. 9. Are satisfied with the state of cleanliness of the cars? Yes No 10. Are you satisfied with the quality of service of our taxi drivers? Yes No 11. Would you recommend the services of OK SUPERTRANS to your relative? I strongly recommend your services to all. Yes, do will recommend them, I think services of OK SUPERTRANS are faithful assistant in the work of most of the people in Sofia City. Yes I would recommend them, but with some reservations. In part, although they are not reliable enough. No, under no circumstances. 12. Please kindly state other opinions and suggestions you might have to improve the services of OK Supertrans AD: If you want to contact you back, please leave your contact here Send Thank you The team of OK SUPERTRANS AD 1. Since when do you have a contract for taxi services from OK SUPERTRANS AD? Less than a year From one year From two years Over four years 2. Does comply your first expectations of the service you receive? Yes No 3. Does relieve the work for your company with the signing a contract with OK SUPERTRANS AD? Yes, ease the mobility of our employees No, rather makes it difficult 4. Is the time of arrival of the cab at the required address stated by the operator observed? Yes No 5. Are you satisfied with the performance of our dispatch center? Yes No 6. If the answer is "No", what are the most common complaints of the work of our dispatch center? Permanent a dial tone. Occupied phone lines. Rude behavior by the dispatcher. Incompetence from a dispatcher. Too long expect an answer whether was sent a car. Do not get every time notification about the number of car. 7. Are satisfied with the state of cleanliness of the cars? Yes No 8. Are you satisfied with the quality of service of our taxi drivers? Yes No 9. Have you send a complaint to us? Yes No 10. If the answer is "Yes", then what are the most common complaints you our services? Refusal of carriage Delay for correct time Problem with voucher payment Bad attitude of dispatcher Rude behavior of the driver Bad external / internal appearance of the car Incorrect exploitation of taximeter 11. Would you recommend the services of OK SUPERTRANS to your relative? I strongly recommend your services to all. Yes, do will recommend them, I think services of OK SUPERTRANS are faithful assistant in the work of most of the people in Sofia City. Yes I would recommend them, but with some reservations. In part, although they are not reliable enough. No, under no circumstances. 12. Please kindly state other opinions and suggestions you might have to improve the services of OK Supertrans AD: If you want to contact you back, please leave your contact here Send Thank you The team of OK SUPERTRANS AD
